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Top-up failure

Member
Posts: 1
Registered: ‎12-02-2016

Hi.

I wanted to reload my credit just now, but then it said ' Sorry. Your line needs to be in active state to perform this action'. I recieved sms earlier that said my sim will be terminated on 15/2/2016. I want to keep using this number, what do i do?

 

TQ

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Re: Top-up failure

Community Manager
Posts: 8,754
Registered: ‎20-04-2015

Did you reload using *123*<reload number># command? 

 

Since your account is expiring soon, if you could not reload on your own, kindly contact our Helpline (0162211800) for immediate assistance.


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