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Terminated number reactivation

Member
Posts: 1
Registered: ‎07-06-2020

hi, my number just got terminated today due to me not reloading for quite awhile. I was only notified  about it yesterday but couldn't get it reloaded anyway because the number was already suspended. Is there any way I can recover the number?

Re: Terminated number reactivation

SuperUser
Posts: 1,714
Registered: ‎18-07-2017

Hi hanisssm. Could we get your mobile number, please? Thanks.

Re: Terminated number reactivation

Member
Posts: 1
Registered: ‎29-06-2020

Hi my phone number is terminated due to i in singapore and just notice it has been terminate.... have it be reactived because this number is very important to me.... i need it very urgent.

Re: Terminated number reactivation

Support
Posts: 383
Registered: ‎27-03-2020

Hi jeff861115, kindly PM us your full name and mobile number for further assistant. Thank you.

Re: Terminated number reactivation

Member
Posts: 1
Registered: ‎30-06-2020

Hi,  my phone number is terminated due to me not reloading for quite awhile. I only notified  about it today but couldn't get it reloaded anyway.Can it be reactived? This number is important to me, thank you.

Re: Terminated number reactivation

Support
Posts: 5,746
Registered: ‎10-04-2015

Hi Caryii. The reactivation can be considered if you make a request at our Digi Store only within 5 days from its termination date. If it can be reactivated, the number must be activated as a Digi Postpaid account + a phone contract.

 

If more than 5 days, the request won't be processed. Thank you.

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!

Re: Terminated number reactivation

[ Edited ]
Member
Posts: 2
Registered: ‎02-12-2020

I face the same problem today,  Is there any way I can recover the number? My number is 011-36218893 (Prepaid)


@hanisssm wrote:

hi, my number just got terminated today due to me not reloading for quite awhile. I was only notified  about it yesterday but couldn't get it reloaded anyway because the number was already suspended. Is there any way I can recover the number?


 

Re: Terminated number reactivation

Support
Posts: 5,054
Registered: ‎01-05-2015

Graceyeap114, please perform a reload ASAP. Try to use online reload via Digi website > https://www.digi.com.my/shop/prepaid-plans/top-up/mobile

Have a pleasant day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Re: Terminated number reactivation

Member
Posts: 2
Registered: ‎02-12-2020

Thanks ya, it works

Re: Terminated number reactivation

[ Edited ]
Member
Posts: 1
Registered: ‎13-01-2021
Hi. My number also have been terminated yesterday. How do I reactive it back? Please help me 😭😭. My number 0166928275