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Super Long Life

by whysee SuperUser on ‎28-04-2016 03:22 PM - edited on ‎11-10-2017 11:50 AM by Community Manager

Question: What are the current rates for Super Long Life, and who is eligible for it?


Answer: Kindly see below for the updated Prepaid plans that are eligible for Super Long Life, and the rates for each plan:





 *Offers are for a limited time only.



by pclow78 Member
on ‎07-10-2017 04:21 PM

Hi Digi_Ann,


Thanks for the prompt reply & info.

Is it possible to convert my  account (011-51346891) to  Digi New Best v1?

The reason why i  request is that this account registered under my name will be using by my father who are senior citizen (83 years old )  I would like ensure that  i could reach him anytimes although he hardly make a call or he does not know internet surfing. Let me know anyway, appreciated.







Poh Chin

by Support
on ‎07-10-2017 04:29 PM

Sorry, pclow78. It is not possible to change the plan to the Digi New Best v1 as the plan was no longer offered in the market. TQ 

by Iqbal_s Member
on ‎24-10-2017 02:28 PM

My plan is Digi Prepaid Live, how can I change this plan to avail  Digi Super Long Life package?

by Support
on ‎24-10-2017 02:45 PM

Hi Iqbal_s. To change the plan to Digi Prepaid Best, you may dial *128*1*4# select Digi Prepaid Best.

by HSLing Member
on ‎16-11-2017 03:14 AM

Hi, I need guidance on super life long package. How I can extend super long life as I'm having a prepaid Digi number and I hope it never been card although I seldom use it as I am abroad.  How I can get the package with RM 30 per year? 

by HSLing Member
on ‎16-11-2017 04:04 AM

Please guide me to purchase super long life package online for prepaid digi 

by Support
on ‎16-11-2017 05:03 PM

HSLing, below will be the guide on how you can purchase the Super Long Life via MyDigi (app & web).



Launch MyDigi app and click menu >> Add-ons >> Validity.



http://goo.gl/qMHyI2 >> Log in with your Connect ID (top, right) >> MyDigi >> Plan Add-on.



Dial *128# >> My Account >> Talktime Services >> Super Long Life


by IvanGHY Member
on ‎16-11-2017 06:38 PM

Hi, I try to choose the Super Long Life but it show:


Transfer not allowed. Daily number of Talktime Transfers  exceed.

by Support
on ‎18-11-2017 10:48 AM

IvanGHY, kindly PM us your phone number <here> for further clarification, please. TQ.

by HSLing Member
on ‎19-11-2017 01:59 PM

Hi, Thank for reply. I need the plan that I had done 1 year ago, which is rm 30 s  for a year. I make it in Digi centre and is expired until now. I wasn't able to go back Malaysia, that's y I need your help to guide purchase the new same plan. I tried using  *128# , but it showing super long life plan with rm 1 /day which is too expensive if  I purchase for a year and I am not using digi number when I am abroad. Please help me to get back the plan . TQ



by Support
on ‎19-11-2017 02:13 PM

HSLing, kindly PM us your phone number <here> for further clarification on your current plan, please. TQ.

by taipan22 Member
on ‎28-11-2017 07:25 PM


Hi...I am using a postpaid 50 plan right now.. can i convert  the same number to prepaid super long life prepaid plan   rm38 for 365 day plan?


I  also have a prepaid supplementary line attach  to this 50 plan , can this prepaid supp line also change to super long life  rm38 for 365 plan ?

by Support
on ‎28-11-2017 11:28 PM

Hi taipan22, 


Unfortunately, it's not possible to convert to the Digi Best prepaid v1,v2 or v4 as those plans were no longer offered. You can only convert to the available plan which is the Digi Prepaid Best 2017. The plan is eligible to subscribe the Super Long Life 365 validity days and the charges are RM 108. TQ 

by Liquorice Member
‎30-11-2017 03:49 AM - edited ‎30-11-2017 03:51 AM



I recently received an SMS saying that if I top up any amount I would receive 8RM free credit.  I topped up and now have the 8RM free credit which expires in 2 days.


If I buy 30 days SLL for 8RM, will this free 8RM credit be used or will payment be taken from the credit I have put onto my prepaid account ?


Thanks in advance, and please reply soon as the free credit expires tomorrow...




I can see this free credit with *128*1*5# which shows message :

Freebies Available

Free Credit Promo (RM): RM 8.00


by 2nurdi Member
on ‎21-12-2017 11:37 PM

Hi, i can't activate super long life plan? 



My current plan - Digi prepaid best 2017 MNP.


balance - rm115.40


Try activate SLL got message - transfer not allowed. Daily number of talktime transfer exceeded. 



Need help. please.

by Support
on ‎23-12-2017 09:12 AM

2nurdi, kindly PM us your phone number <here> for further clarification, please. TQ.

by euromax Member
‎04-01-2018 09:08 AM - edited ‎04-01-2018 09:16 AM

Today I try to renew my SUPER LONG LIFE 365, but I only found  RM1 for 1 day  & RM8 for 30days.

cant find 365days for selection?  Please help.


I'm using  Digi New Best V1


by Support
on ‎04-01-2018 09:39 AM

Hi euromax. You may subscribe Super Long Life by dialling *128*1*7*3#. Kindly note that after subscription, you must have at least RM0.01 in your balance (before subscribe, your credit must have approximately RM68.01 or RM108.01. If any less, the service will not appear when you dial the mentioned code). TQ.

by eeboonhow Member
on ‎04-01-2018 12:09 PM



My daughter's package is digi new best v1. Why when she tries to access *128*1*7*3# , it says 

Your account is not eligible to perform this operation? 

by Support
on ‎04-01-2018 12:13 PM

Does she have sufficient credit balance?

by eeboonhow Member
on ‎04-01-2018 02:03 PM

She has RM5++ and the line is active ie. can make call out.

by Support
on ‎04-01-2018 02:12 PM

eeboonhow, kindly PM us your phone number & screenshot of the error <here> for further clarification, please. TQ.

by eeboonhow Member
on ‎04-01-2018 02:27 PM

already PMed

by Support
on ‎04-01-2018 02:59 PM

Noted, eeboonhow.

by mydigi123 Member
on ‎07-01-2018 05:20 PM

Hi, my current plan is Digi Prepaid Best 2016. My expiry date is in 17 Jan 2018.  How do i extend to 365days?

I reload Rm50, it got extended to Feb2018. 


Do i need to change plan? If so which plan? On my change plan menu , i only have 2 options "Digi Prepaid Best 2017 P2P" & "Digi Prepaid Live P2P". Currently i have Rm57 account balance.


Please advice.


by Support
on ‎08-01-2018 08:30 AM

Please dial *128# >> My Account >> Talktime Services >> Super Long Life, mydigi123. Before that kindly ensure you have a minimum balance of RM109.00 in order to see the 365days option. TQ.

by mydigi123 Member
on ‎08-01-2018 04:46 PM

Hi Digi_Kobi,

Thank you very much. Renewed successfully.  Smiley Happy


** One comment though, it would be good if the table of all those plan is being updated to keep the info up-to-date.



by Support
on ‎08-01-2018 04:50 PM

We appreciate ur feedback on this Smiley Happy Thanks!

by Support
on ‎19-01-2018 10:08 AM

Hi jack666,  You can check the plan option by dialing *128# >> My Account >> Call Plan, TQ. 

by jack666 Member
on ‎19-01-2018 03:15 PM

is this updated table?
because when i ask the seller, they said Digi prepaid Best dont have the option for SLL.

by Valued Contributor
on ‎19-01-2018 03:23 PM

Hi jack666, Super Long Life is available for Digi Prepaid Best plan, just make sure you have sufficient credit balance and dial *128*1*7#, then select the option "Super Long Life". The plan that do not have SLL option is Digi Prepaid Live, Digi Smart prepaid, Digi Easy prepaid, etc. Thank you.

by glasscity Member
on ‎25-01-2018 03:26 AM

I'm a user of Digi Best Prepaid V4. I have  RM13 in my account, would like to reload to get Super Long Life for 1 year.

1. How much does it cost?

2. Can I do it through *128*1*7# once I reload the right amount of credit to my phone number?

by Support
on ‎25-01-2018 01:39 PM

Hi, glasscity.


1) Super Long Life 365days for Digi Best Prepaid V4 will cost you RM38.00. Kindly ensure you have a minimum balance of RM39.00 to proceed with the activation.


2) Yes, you can dial *128# >> My Account >> Talktime Services >> Super Long Life from your phone, OR log-in to MyDigi app and go to menu > add-ons > validity > 365 days.


Hope this helps :-)

by Diginewbestv1 Member
‎31-01-2018 01:36 AM - edited ‎31-01-2018 01:37 AM

My plan is Digi New Best Prepaid V1.


May I know  what is the minimum amount that I need to top up to subscribe SLL 365?

by Support
on ‎31-01-2018 09:35 AM

Hi, Diginewbestv1. Minimum credit amount for your plan to get Super Long Life 365days is RM39.00 :-)

by key2short Member
on ‎17-02-2018 06:55 PM

TQ for  useful info here.

My plan is DIGI best prepaid v4, and I decided to renew more 365 days validity. Here's my question, if my previous TalktimeExtend validity  ends on 01/04/2018, when will my last day to proceed my  super long live renewal? Is it on 31March, would my v4 plan be terminated if subscription is made on 01/04/2018?

Need to know, thank you very much!

by Support
on ‎17-02-2018 07:08 PM

Hi key2short,


The line will not be terminated right away. Prepaid numbers have 75 days or 90 days of grace period after credit expiry, depending on the plan type. Beyond this grace period, the number will be terminated.



by key2short Member
on ‎19-02-2018 08:01 PM

Thank you Fero!

That means my DIGI Best Prepaid V4 plan could be still available to extend another 365 days long life  service even though I renew it beyond expiry  date like 7 days??


Thank you!

by Support
on ‎19-02-2018 08:20 PM

key2short, to check further on this, please PM us ur number okay. Tq.

by key2short Member
on ‎20-02-2018 07:34 PM

Hi DIGI_Sha, PM done.  Thank you.

by Support
on ‎20-02-2018 08:53 PM

Okay, noted key2short.

by HarveyPuah Member
on ‎21-02-2018 08:25 AM

Hi Digi,   I want to MNP my mu's hotlink to Digi prepaid, is it possible  I pick Digi New Best V2? 

I need free basic internet and  Super  Long Life

by Support
on ‎21-02-2018 08:54 AM

Digi New Best V2 is no longer available in the market, HarveyPuah :-( To get the same basic internet & Super Long Life benefits, you may choose Prepaid Best 2017 plan. More info on the plan over here https://goo.gl/TxAPXF

by karhing Member
on ‎14-03-2018 08:15 AM

hi , i'm suing digi best v4

i want to extend validity for 365 day (Rm38) 

but when i go to validity , i only can see 1 da and 30 day (rm8) option

my main balance are RM28 ,  is it becuase my main balance was not Rm 39 so i can't see the 1 year option? or the 1 year option no longer  available?

by Support
on ‎14-03-2018 10:26 AM

Yes, karhing. Before subscribe, your credit must have approximately RM38.01 and above because if insufficient credit, will be resulting the service does not appear when you dial the *128*1*7*3# code ya. Smiley Happy