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Re: Super Long Life 365 Renewal

Member
Posts: 5
Registered: ‎02-07-2020

Hi. Currently can only subscribe to Super Long Life via MyDigi app or dialing *128*1*7*3#. Any way to subscribe through the www.digi.com.my website?

 

Re: Super Long Life 365 Renewal

Member
Posts: 1
Registered: ‎30-07-2020

Hi Digi customer:

 

I have a problem of renewing my  super long plan which I can't find the option of 365 days instead of only 1 and 30 days. I am an old digi user  and currently in the plan : DIgi New Best V1. According to the chart above, this plan is entitled for the 365 days renewal. Please help!

Re: Super Long Life 365 Renewal

Support
Posts: 2,624
Registered: ‎01-12-2016

Please make sure you have sufficient credit balance to view the options, Dann00. If this issue persists, please PM https://goo.gl/SxGJMl us your mobile number for further checking. TQ.

Re: Super Long Life 365 Renewal

[ Edited ]
Member
Posts: 1
Registered: ‎24-08-2020

Hi,

 

I have been trying to update my Digi Super Long Life Service. I just reloaded RM70.00 into my Digi account. When I try to access *128*1*7*3#, i get "Your account is not eligible to perform this transaction. May I know how can I renew Digi SLL? My account is Digi Prepaid Best 2017 MNP.

 

Thanks!

Re: Super Long Life 365 Renewal

Support
Posts: 3,191
Registered: ‎14-04-2015

yuluvme, to assist u further on this, please PM/Inbox us ur number and full name to check on ur account status here. Tq.

Re: Super Long Life 365 Renewal

[ Edited ]
Member
Posts: 6
Registered: ‎29-01-2017

Hi Digi Support,

 

My plan is the DiGi Best Prepaid v4 but when I try to renew my Super Long Life, I no longer have my option to renew for 365 days.  Why has DiGi removed this option for my plan?

 

EDIT: Just found out that the options are only visible if there is enough balance to pay for it. My current balance was too low, so just needed to top up first! Smiley Happy

 

Kind regards,

Noel Ho

Re: Super Long Life 365 Renewal

Support
Posts: 4,499
Registered: ‎10-04-2015

Noted on that and thank you for sharing, Noelho. Smiley Happy

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!

Re: Super Long Life 365 Renewal

Member
Posts: 1
Registered: ‎12-11-2020

I guna plan Digi  Prepaid Live, then klau nak tukar plan untuk long life validy, plan ap yg boleh ye?

Re: Super Long Life 365 Renewal

Member
Posts: 3
Registered: ‎12-11-2020

@Noelho wrote:

Hi Digi Support,

 

My plan is the DiGi Best Prepaid v4 but when I try to renew my Super Long Life, I no longer have my option to renew for 365 days.  Why has DiGi removed this option for my plan?

 

EDIT: Just found out that the options are only visible if there is enough balance to pay for it. My current balance was too low, so just needed to top up first! Smiley Happy

 

Kind regards,

Noel Ho


Hi Noel, I am overseas... my plan expired in October 2020...also on $38 yearly plan...can you let me know what is enough balance to anable me to renew for another year?

 

Re: Super Long Life 365 Renewal

Member
Posts: 6
Registered: ‎29-01-2017

@AndyLin  You should have RM38 balance available on your account, then when you try to buy the Super Long Life, it should show up as an option. This is assuming you are still on the "DiGi Best Prepaid v4" or similar.