Simcard suddenly emergency call

[yin_0425]

Hi. Everything was fine until yesterday where my phone only displays EMERGENCY CALLS ONLY，could not make any calls or whatsoever. My phone could not detect the simcard, tried re-inserting but still the same. Please help me 😭

[Digi_Zemi]

Hi yin_0425. If the issue persists, please PM (inbox) for us to check on your account first. Thank you.

[master2406]

hi!! can you help me to reactivate my sim card because it appears emergency calls only. number phone :0165364753

[Digi_BR]

Good morning, please kindly provide us your full name for further checking.

[master2406]

name : WAN NURUL ALIA NATASHA WAN PAUZI
phone number : 0165364753

[Digi_BR]

Hi, this mobile number 0165364753 has been terminated, we unable to reactivated back the line. TQ

[master2406]

so what should i do to get my number back?

[Digi_BR]

Hi, this number was terminated Jan 2020 because of no reload was done with the given days.

The reactivation can only be considered if you make a request at our Digi Store only within 5 days from its termination date.

We are sorry, you can't use the same number anymore. Thank you.

[Nurularissa]

Nurul Arissa Binti Abdullah