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Reloaded via maybank2u but not credited in my account

Member
Posts: 1
Registered: ‎25-05-2019
I have reloaded via maybank2u this morning and not credited in my digi account. 0189832952 ,can help to solve the problem ?

Re: Reloaded via maybank2u but not credited in my account

Anonymous
Posts: 0

Hi Szebing, If you have reloaded using a channel other than the official Digi reload coupon, MyDigi app or Digi website, you will need to check with the channel. In this case, you need to contact Maybank because the serial code issued was by them. Thank you.

Re: Reloaded via maybank2u but not credited in my account

Member
Posts: 2
Registered: ‎08-08-2019
i reload thru maybank app but not yet credited to my account. my number is 011-31480753. please explain why this happens

Re: Reloaded via maybank2u but not credited in my account

Support
Posts: 4,201
Registered: ‎14-04-2015

CsandraBunga, we noted on this and we have informed Maybank for further action. If the reload amount is not credited after 24 hours time, do refer to Maybank on the status of ur reload ya. 

Re: Reloaded via maybank2u but not credited in my account

Member
Posts: 2
Registered: ‎08-08-2019
thank you so much. I have just received my credit at 2.33pm.

Re: Reloaded via maybank2u but not credited in my account

Support
Posts: 4,201
Registered: ‎14-04-2015

Thanks for the update Smiley Happy 

Re: Reloaded via maybank2u but not credited in my account

Member
Posts: 1
Registered: ‎03-07-2020
I have reloaded rm30 to 016- 6761754 via maybank2u but not yet credited to my mobile. The amount has been deducted from my account. Please explain why this happen.

Re: Reloaded via maybank2u but not credited in my account

SuperUser
Posts: 1,714
Registered: ‎18-07-2017

Hi Elle123. If you are using Maybank2U, please contact Maybank for clarification. If you are using MyDigi, please PM us  the payment time and date here: https://goo.gl/ztUhcG for further checking. Thank you,

Re: Reloaded via maybank2u but not credited in my account

Member
Posts: 2
Registered: ‎18-08-2021
I have same issues reloaded via maybank2u on 25 July 2021 but not credited in my account, can help on this?

Re: Reloaded via maybank2u but not credited in my account

Member
Posts: 2
Registered: ‎18-08-2021
My number 01126798509