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Reloaded through maybank2u, but not credited into digi account.

Member
Member
Posts: 1
Registered: ‎09-10-2016

Tried reloading through m2u.

Fund was deducted, but my phone didnt receive the credit.

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Re: Reloaded through maybank2u, but not credited into digi account.

Community Manager
Posts: 8,764
Registered: ‎20-04-2015

Try to contact your bank to ask the status of the transaction, whether did it complete succesfully.


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

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Re: Reloaded through maybank2u, but not credited into digi account.

Member
Posts: 2
Registered: ‎10-10-2016
I also happens to face the same problem. The fund has been deducted, yet the amount is not credited to my prepaid number. I have reported to both the bank and digi, yet after 32 hours waiting in vain, no answers came through, except the computer generated emails. I have the receipt from Maybank2u that the transaction is accepted, which I happens to include in my report to digi customer service for their perusal.

Re: Reloaded through maybank2u for double time, but not credited into digi account.😢

Member
Posts: 1
Registered: ‎01-04-2018
Reloaded through maybank2u for double time, but not credited into digi account.😢

Re: Reloaded through maybank2u for double time, but not credited into digi account.😢

Support
Posts: 4,740
Registered: ‎01-05-2015

Have you got the reload yet, jagung_rebus? If not, please PM us your phone number <here> for further checking. TQ.

Have a pleasant day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!