Reload unsuccesfull via MyDigi App

[rajaasyraf]

Hi Digi,

I was trying to reach your customer service using phone calls but unfortunately, no one was answering the calls.

I made a transaction to reload my prepaid account using MyDigi App. The transaction made was succesful and RM30 has been deducted from my bank account. I was expecting to get the credit within a few minutes, but until now, I never receive any credit. I used CIMB Clicks for the transaction.

Please solve this issue as soon as possible.

Thank you.

[apak]

RM30

[MrOctopusK]

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@rajaasyraf wrote:
Hi Digi,

I was trying to reach your customer service using phone calls but unfortunately, no one was answering the calls.

I made a transaction to reload my prepaid account using MyDigi App. The transaction made was succesful and RM30 has been deducted from my bank account. I was expecting to get the credit within a few minutes, but until now, I never receive any credit. I used CIMB Clicks for the transaction.

Please solve this issue as soon as possible.

Thank you.

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Kindly call CIMB to inform them of this situation. This is because if the transaction did not go through, the bank will perform the refund back to you.