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Reload sucessful via mydigi app, had receipt but no credit

Member
Posts: 1
Registered: ‎02-08-2019
Did a reload, but the money never came through. Called customer service, first said that the credit will come in a couple hours, then said in 6 hrs. Its been 12 hours since i made my payment.

Some sort of issues with digi app? Taking money and receipt but giving no credit?

Reloaded twice too.

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Re: Reload sucessful via mydigi app, had receipt but no credit

Support
Posts: 2,831
Registered: ‎10-04-2015

Good morning Terence35. If you still haven't receive the credit, please continue to chat with us via PM for further assistance. Thanks.

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!