Reload not received after M2U Succesful

[nizamzeero]

 Hi 

This morning I try to reload using Digi Website using my friends smartphone..

I choose RM30 and it redirect me to iPay88 website... Then i choose Maybank2u to complete payment.

But after Maybank2u successful & deduct my account RM30, the iPay88 website stuck & not responding.. waiting & waiting.... nothing happen... even the time-out countdown not moving...

Can I Get my RM30 back as I already topup via pin reload??

[nizamzeero]

This the m2u receipt for the reload

[Leafold]

Hi, nizamzeero.

According to the provided receipt. The amount has reloaded to the requestors number. Please verify and revert with your mobile number if you still do not receive any.

Thanks!

[Pisyoo]

Hi,

I have top up last night with cimb clicks and its successful. But my no haven't received yet the top up from digi

[Digi_Zemi]

Hi Pisyoo. If you haven't received it, please follow the below :

1-If it was done via your MyDigi app, please PM (inbox) us.
2- If it was done via your bank / other than MyDigi app, please contact your bank / the seller for further assistance because the reload should be coming from them, not Digi.

Thank you.

[aniqapam]

i also facing problem about the reload...i didn't get my reload even after the maybank2U payment successful

can i get my money back or a pin code for the reload?

[Digi_Sha]

aniqapam, Sorry for the inconvenience caused We are aware of this and rectification work is in the process by our technical team now.