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Reload not received after M2U Succesful

Member
Posts: 3
Registered: ‎05-02-2018

 Hi 

 

This morning I try to reload using Digi Website using my friends smartphone..

I choose RM30 and it redirect me to iPay88 website... Then i choose Maybank2u to complete payment.

But after Maybank2u successful & deduct my account RM30, the iPay88 website stuck & not responding.. waiting & waiting.... nothing happen... even the time-out countdown not moving...

 

Can I Get my RM30 back as I already topup via pin reload??

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Re: Reload not received after M2U Succesful

Member
Posts: 3
Registered: ‎05-02-2018

This the m2u receipt for the reload

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Re: Reload not received after M2U Succesful

Contributor
Posts: 98
Registered: ‎03-08-2016

Hi, nizamzeero.

 

According to the provided receipt. The amount has reloaded to the requestors number. Please verify and revert with your mobile number if you still do not receive any.

 

Thanks!

 

 

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Re: Reload not received after cimb clicks Succesful

Member
Posts: 1
Registered: ‎05-07-2020
Hi,

I have top up last night with cimb clicks and its successful. But my no haven't received yet the top up from digi
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Re: Reload not received after cimb clicks Succesful

Support
Posts: 2,831
Registered: ‎10-04-2015

Hi Pisyoo. If you haven't received it, please follow the below :

 

1-If it was done via your MyDigi app, please PM (inbox) us.
2- If it was done via your bank / other than MyDigi app, please contact your bank / the seller for further assistance because the reload should be coming from them, not Digi.

 

Thank you.

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