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Registering a new number

Member
Posts: 3
Registered: ‎19-07-2019

I bought a Digi prepaid number from a  POS  counter at a supermarket. I ask the staff that I wanted this number  but I don't want to use it until I  am ready to use it.  The staff was  busy and told me that I can activate  the Digi number by myself and was not willing to serve me . So now I want to use it how do I register this Digi number that I bought from the   supermarket.?

I read from here that I must go back there to register the Digi number. Can I  register it myself.,how do I do that? What if the staff there is unwilling to register it  for me?  I got the receipt  that I bought it in January 2019.

Thank you

Re: Registering a new number

[ Edited ]
Support
Posts: 4,658
Registered: ‎01-05-2015

A new number needs to be registered upon purchase at the same outlet. In your situation, we would suggest you to walk-in to our Digi Store for further assistance. Click on the link below and filter for Digi Store only to find the nearest outlet ya.

 

https://new.digi.com.my/support/digi-store

Have a pleasant day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Re: Registering a new number

Member
Posts: 3
Registered: ‎19-07-2019

Thank you for your fast reply and help. I went back to the  supermarket and at the customer service counter the  younger staff was  very helpful.I thanked the young  lady for helping me.Problem solved and thank you for the advice given.

Have a pleasant day!

Man Happy 

Re: Registering a new number

Support
Posts: 4,658
Registered: ‎01-05-2015

Glad to hear that, Alavaka3Old48! (•‿•)

Have a pleasant day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Re: Registering a new number

Member
Posts: 2
Registered: ‎06-09-2020
4 day sim not actif but i dont no,why? I register to shop after buy..

Re: Registering a new number

Support
Posts: 4,299
Registered: ‎10-04-2015

Hi Amybasra_88. Please PM (inbox) us for checking. Thank you.

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!

Re: Registering a new number

Member
Posts: 1
Registered: ‎05-02-2021
Hi..i just bought new simcard through online on digi website..how can i activate my sim

Re: Registering a new number

Support
Posts: 4,299
Registered: ‎10-04-2015

Hi Thewho. Please log into your MyDigi account and the option to activate it should be available in it. If you need further assistance with your order, PM (inbox) us ya.

 

Thank you.

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!