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Refund or reactivate: UnSubscribe and deduction at same time Kaki Social 30

[ Edited ]
Member
Posts: 4
Registered: ‎04-05-2018

Kindly assist to check on the below. I have unsubscribe my internet plan on 14-Jun-2018@2358hrs and received a msg of deduction for new subscription was at 14-Jun-2018@2359hrs. I have received the unsubscribe notice at 15-June-2018@0000hrs. I suppose the deduction should only be taking place at 15-Jun-2018@0000hrs instead.

 

Appreciate your help to check on this either refund the MYR30 or to reactivate the subscription. It is really not fair to me for this deduction and i did not even use up any 1 second of the subscription

 

This is my very first disappointment with digi after years of using digi and register all my family members with Digi. Hope to received a positive repond for me to continue supporting Digi.

Thanks Sookie

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Re: Refund or reactivate: UnSubscribe and deduction at same time Kaki Social 30

Member
Posts: 4
Registered: ‎04-05-2018
It is much disappointed that non of the Digi support respond any to this service failure. Full stop.

Re: Refund or reactivate: UnSubscribe and deduction at same time Kaki Social 30

Community Manager
Posts: 8,694
Registered: ‎20-04-2015
For account matters, kindly contact directly to Digi customer service. You can PM your name, phone number and brief explanation of the issue to our community support https://community.digi.com.my/t5/forums/searchpage/tab/user?q=support. You can also use Live Chat on our website or MyDigi app from 10am to 9pm for quicker response.

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