|
Join the conversation
Showing results for 
Search instead for 
Do you mean 
Join the conversation
Showing results for 
Search instead for 
Do you mean 
Reply
Highlighted

Re: RM4 spam sms from 33293 & 32883

Community Manager
Posts: 8,656
Registered: ‎20-04-2015

@pkng wrote:
My second number 0163233307 just having a problem with a spam issue from 33293...and every two days rm4 will be deducted from my account...can digi solve this issue??

Reply STOP ALL to the SMS first, then send our support a PM as above.


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Avoid getting scammed with bogus Digi promotionsFake Facebook Scam Announcements
Highlighted

Re: RM4 spam sms from 33293 & 32883

Support
Posts: 1,755
Registered: ‎01-12-2016

Hi pkng,

 

Please PM us via https://goo.gl/SxGJMl with your number and full name if you need further checking. TQ.

Highlighted

Re: RM4 spam sms from 33293 & 32883

Member
Posts: 1
Registered: ‎07-09-2017

I received  this spam  sms  from 33293. I didnt subscribed  to anything via sms or apps.  Please do something on it because when i try to STOP this spam, it cannot be STOP...i hope i can get refund for this because its not 1st time. it happen  everytime when i reload my prepaid. pls...pls...pls fix it

Highlighted

Re: RM4 spam sms from 33293 & 32883

Valued Contributor
Posts: 320
Registered: ‎01-02-2017

Hi casper21, kindly send a private message including your mobile number to one of our support here for further assistance. Thank you.

Highlighted

Re: RM4 spam sms from 33293 & 32883

Member
Posts: 1
Registered: ‎07-10-2017
Admin please help me.I've already got two message from 33101 and they took my credit..this happened already two times so total for it was RM8..can you help me to fix it?
Highlighted

Re: RM4 spam sms from 33293 & 32883

Support
Posts: 722
Registered: ‎18-11-2016

Hi Rajashhnim98, Please PM us via http://goo.gl/epyFn8 with your full name, mobile number and full IC number for further checking. Thanks Smiley Happy 

Highlighted

Re: RM4 spam sms from 33293 & 32883

Member
Posts: 4
Registered: ‎20-12-2017

Hi Digi Team,

 

I'm Digi Infinite 150 user. My Number is 0166493531

 

My bill got extra RM4 that Digi Agent support says it comes from 3rd party with number 32883. I'm never subscribe anything with this 32883 and others. Please remove any subscription from my account except Digi Infinite 150.

 

Kindly assist.

Highlighted

Re: RM4 spam sms from 33293 & 32883

Community Manager
Posts: 8,656
Registered: ‎20-04-2015

Please use MyDigi to view your subscriptions: http://community.digi.com.my/t5/Apps-Services/Report-Digi-network-problems-via-the-MyDigi-app/ta-p/2...


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Avoid getting scammed with bogus Digi promotionsFake Facebook Scam Announcements
Highlighted

Re: RM4 spam sms from 33293 & 32883

Member
Posts: 1
Registered: ‎30-04-2018

Hello DIGI,

I  am facing the same issue where I realised I am being charged for the 3rd party SMS subscription from the number 32883. It has charged me RM4 for a service which I did not even opt for. Kindly cancel all the third party scam services which DIGI is allowing for the customers from my service number and need your kind advise on how do I go about on the refund for the amount been charged for the SMS from 32883. 

Looking forward for  your prompt response. Thank you.

Kindly email me at sredaran8@gmail.com for more information on my service number and so on. 

Thank you.


 

Highlighted

Re: RM4 spam sms from 33293 & 32883

Support
Posts: 3,920
Registered: ‎01-05-2015

We wish to clarify that service from 3XXXX numbers is a non-DiGi (third party) services, Sredaran.

Please SMS keyword STOP ALL to that particular number to unsubscribe from the service.You can contact the service provider from the phone number given in the SMS. If there's none, please PM your phone number <here> for further assistance. TQ.

 

Hello DIGI,

I  am facing the same issue where I realised I am being charged for the 3rd party SMS subscription from the number 32883. It has charged me RM4 for a service which I did not even opt for. Kindly cancel all the third party scam services which DIGI is allowing for the customers from my service number and need your kind advise on how do I go about on the refund for the amount been charged for the SMS from 32883. 

Looking forward for  your prompt response. Thank you.

Kindly email me at sredaran8@gmail.com for more information on my service number and so on. 

Thank you.

 

 

Have a pleasant day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!