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Re: Prepaid reload problem

Support
Posts: 1,957
Registered: ‎10-04-2015

Hi @Shahezzat. Please try again to reload and do let us know the result. Thank you.

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!
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Re: Prepaid reload problem

Member
Posts: 1
Registered: ‎10-11-2017
I had the same problem, im using mydigi apps, but its not perform even the payment are success, please help me
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Re: Prepaid reload problem

Support
Posts: 1,957
Registered: ‎10-04-2015

Hi Izaqashraf. May we confirm, is the payment already reflected in your account?

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!
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Re: Prepaid reload problem

Member
Posts: 1
Registered: ‎15-11-2017

when i online buy reload, it is saying error in digi website but my cimb bank there said digi online store accepted but no reload in my account.


@Erica wrote:

I've been reload prepaid from your digi website. Payment was credited from my account but the balance haven't renew yet. Reference: phone number -010 208 1768 . Amount RM 53 ( including GST)

Hopefully your team can fix my problem as soon as possible.


 

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Re: Prepaid reload problem

Support
Posts: 681
Registered: ‎18-11-2016

Hi blackyrock95,  Please PM us via http://goo.gl/epyFn8 with your mobile number and more info so that we can assist you further. Thanks 

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Re: Prepaid reload problem

Member
Posts: 1
Registered: ‎04-01-2018
I have bought RM30 top up to renew but my account is still the same as before please fix it.
01136803163
Thank. you.
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Re: Prepaid reload problem

Valued Contributor
Posts: 320
Registered: ‎01-02-2017

Hi zhyzft, kindly send us a private message <here> for further assistance. Thank you.

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Re: Prepaid reload problem

Member
Posts: 2
Registered: ‎11-04-2018
Hye. Can u contact me. 0109194992. Because i have same situation like u
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Re: Prepaid reload problem

Community Manager
Posts: 8,616
Registered: ‎20-04-2015

@Mastura2017, kindly contact Digi customer service through Helpline/Live Chat/PM to community support (http://community.digi.com.my/t5/forums/searchpage/tab/user?q=support). 


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Having intermittent network issues? Read this Report Digi network problems via the MyDigi app to help us help you!

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Re: Prepaid reload problem

Member
Posts: 1
Registered: ‎20-10-2018
Hi, I received this message while attempting to reload.
'You have exceeded the maximum number of wrong reload attempts.'
My mobile number is 0146024636.
Please advice, thank you very much.