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Prepaid reload problem

Member
Posts: 1
Registered: ‎20-08-2015

I've been reload prepaid from your digi website. Payment was credited from my account but the balance haven't renew yet. Reference: phone number -010 208 1768 . Amount RM 53 ( including GST)

Hopefully your team can fix my problem as soon as possible.

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Re: Prepaid reload problem

Community Manager
Posts: 835
Registered: ‎13-04-2015

Thank you for your feedback.  Your account is updated.

Have a g8 day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!



Head on to Getting Started on top right of this page to read our Forum Do's & Don'ts http://community.digi.com.my/t5/custom/page/page-id/Getting-Started
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Re: Prepaid reload problem

Member
Posts: 1
Registered: ‎15-07-2016

I have reload rm50 with reload coupon 

But my account still remain the same as before

Pls fix the problem

0109690537

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Re: Prepaid reload problem

Support
Posts: 4,176
Registered: ‎01-05-2015

Hi, billi.

 

Please dial *200*1# to check if you have subscribed to any internet package?

If there's any, kindly check on the renewal date.

 

Thank you

Have a pleasant day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!
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Re: Prepaid reload problem

Member
Posts: 1
Registered: ‎15-05-2017
I reloaded with the rm 30 plan with the website,however i did not receive the reload.Instead they say there is an error but i was billed so pls do something about this problem
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Re: Prepaid reload problem

Member
Posts: 3
Registered: ‎15-06-2017
I buy two prepaid amount RM 10 each but if i key in the number it says exceded maximum number of wrong reload attempt
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Re: Prepaid reload problem

Member
Posts: 3
Registered: ‎15-06-2017
My number 0143161065
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Re: Prepaid reload problem

Support
Posts: 809
Registered: ‎18-11-2016

Hi Harveenraj,

 

You'll have dialing*123*key in the 16 digits pin#. If you need further assistance from us, please PM us via https://goo.gl/SxGJMl. TQ 
 

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Re: Prepaid reload problem

Member
Posts: 3
Registered: ‎15-06-2017
I have used *123* with the 16 digit but cannot reload.........it says You have exceeded the maximum number of wrong reload attempts. Pls help me. My number is 0143161065
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Re: Prepaid reload problem

Member
Posts: 2
Registered: ‎19-08-2015
Same as me..