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Prepaid reload problem from digi store online

Member
Posts: 1
Registered: ‎30-05-2017

Hello Team,

 
I did not receive the amount credit to mobile yet for the below reload. But money debited from bank account.
 
Could you please check and update?
 
Even though it shows successful .
 
Your reload via MyDigi on May 28 2017 10:50:03 MYT, is successful.
Invoice Number:17052810502954
Phone Number:0146184496

Re: Prepaid reload problem from digi store online

Support
Posts: 644
Registered: ‎18-11-2016

Hi lipilal,

 

Sorry for the late respond. We have been escalated the reload case to our billing team for further check. Here's the case ID for your reference - CAS-2345559-G4Q7. Our billing team will revert back to you within 24-48hours time. Our apologised for any inconvenience caused to you.