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Prepaid itemised statement

Member
Posts: 1
Registered: ‎12-01-2020

I am not able to find any link for itemised billing in the Mydigi app, or in the Digi website. Please kindly advise where I could download my itemised billing statement.

Re: Prepaid itemised statement

Community Manager
Posts: 8,740
Registered: ‎20-04-2015

Itemized usage view for prepaid is not available. If you need assistance to check certain information, please PM our community support https://community.digi.com.my/t5/forums/searchpage/tab/user?q=support


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Re: Prepaid itemised statement

Member
Posts: 2
Registered: ‎03-11-2019

Kindly refer to below news article since 2007. 

"ONLINE ITEMISED BILLING STATEMENT FOR PREPAID MOBILE USERS"


https://unified-communications.tmcnet.com/news/2007/10/01/2981899.htm
https://www.thestar.com.my/news/nation/2007/10/02/prepaid-users-can-check-billings
http://cfm.org.my/consumerinfo/mobile-phone-guides-prepaid-itemised-statement/

Communications & Multimedia Consumer Forum of Malaysia (CFM), Malaysian Communications & Multimedia Commission (MCMC),

KIndly provide the itemized billing for prepaid users before further brought up to relevant authorities.

Re: Prepaid itemised statement

Support
Posts: 1,589
Registered: ‎01-12-2016

Thank you for your feedback, sklai82. At the moment, the itemized details checking are not available at MyDigi for prepaid. Alternatively, you may log in to the MyDigi app and follow the below steps to request the transaction details. Click on Menu > Support > Accounts & Billings > What Issue Are You Facing? - Bill Request. Please put a remark for which date and the type of transaction that you are required at the "Enquiry" section. We will respond to your request accordingly. For more info, you may refer to the link given. https://bit.ly/2YGW9hA. *The RM10.00 fee is for a Postpaid account requesting a copy of the monthly bill only. TQ.

Re: Prepaid itemised statement

Member
Posts: 1
Registered: ‎11-02-2020

This is insane, why should things get worse instead of better????!!

We have always been able in the old mydigi page to see all our hystory of calls, why this should be dismissed now, we would like to know what it the smart logic behind this choice?

 

Simple....make all prepaid customers QUIT