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Accepted Solution

Prepaid Suspended and cannot Reload at 90th Day

Member
Posts: 2
Registered: ‎19-01-2018

Hi,

 

My credit has expired on 20 October 2017 and I wanted to reload today 19 Jan 2018 (Day 90), but I can't reload  both through My DigiApp and Digi Portal. The error said that the line is suspended and to call support to reactivate.

 

Support say they can't un-suspend for me because it is scheduled for termination today..

 

So, does that mean that the 90 days grace period isn't a "REAL" 90 days? But have to reload by day 89?

 

 

Re: Prepaid Suspended and cannot Reload at 90th Day

Community Manager
Posts: 8,791
Registered: ‎20-04-2015

If your prepaid expires on 20th October, the grace period starts on 20th October too.

graceperiod.PNG


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Re: Prepaid Suspended and cannot Reload at 90th Day

Member
Posts: 2
Registered: ‎19-01-2018

Thanks for clarifying! Seems like have to count number of days instead of 3 months..

Missed by 1 day then..