06-12-2018 10:25 AM - edited 06-12-2018 11:08 AM
I just reloaded my prepaid phone (via DiGi app) and the amount reloaded has been deducted from my account (as attached picture) but the balance for my phone is still the same before reloading. Kindly advise solution on this.
Solved! Go to Solution.
07-12-2018 12:27 PM
Thanks for the update, DaisyChan :-)
26-03-2019 11:13 AM
Hi Immabeansprout, we can assist to check the reload status if it was done via MyDigi app. Kindly PM us your mobile number together with the transaction date and time in order for us to proceed with further checking. TQ
18-06-2019 04:23 PM
18-06-2019 04:43 PM
JasmineTang, did u reloaded from ur online banking service portal? If yes, if the reload is not credited to ur accunt after 24 hours time, u may check with ur bank on the status of ur reload ya
25-11-2019 12:51 AM
25-11-2019 12:03 PM
Hi Jack823. If you haven't receive the amount, please PM one of us for assistance. Thank you.