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Accepted Solution

Prepaid Reload Problem

[ Edited ]
Member
Posts: 7
Registered: ‎12-07-2018

Hi.

 

I just reloaded my prepaid phone (via DiGi app) and the amount reloaded has been deducted from my account (as attached picture) but the balance  for my phone is still the same before reloading. Kindly advise solution on this.

 

Thank you.Reload Problem

Re: Prepaid Reload Problem

Member
Posts: 7
Registered: ‎12-07-2018

Looks like the amount has been credited this morning at 12am.

Thank you DiGi.

Re: Prepaid Reload Problem

Support
Posts: 4,349
Registered: ‎01-05-2015

Thanks for the update, DaisyChan :-)

Have a pleasant day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Re: Prepaid Reload Problem

Member
Posts: 1
Registered: ‎16-01-2018
I have the same problem. Its takes time for progress ?

Re: Prepaid Reload Problem

Member
Posts: 1
Registered: ‎25-03-2019
Hi, i just reloaded 2 cards and having the same issues. Please help asap

Re: Prepaid Reload Problem

Anonymous
Posts: 0

Hi Immabeansprout, we can assist to check the reload status if it was done via MyDigi app. Kindly PM us your mobile number together with the transaction date and time in order for us to proceed with further checking. TQ

Re: Prepaid Reload Problem

Member
Posts: 1
Registered: ‎09-01-2018
Hi, I'm facing the same problem too. I've reloaded Rm30 and this amount has been deducted from my maybank account but it's not updated for my phone's balance.

Re: Prepaid Reload Problem

Support
Posts: 2,517
Registered: ‎14-04-2015

JasmineTang, did u reloaded from ur online banking service portal? If yes, if the reload is not credited to ur accunt after 24 hours time, u may check with ur bank on the status of ur reload ya

Re: Prepaid Reload Problem

Member
Posts: 1
Registered: ‎25-11-2019
Hi, I having the same problem. After reloaded using online banking via digi app rm30 was deducted from my bank account but my digi prepaid is still not credited with the amount. Please assist.

Re: Prepaid Reload Problem

Support
Posts: 3,574
Registered: ‎10-04-2015

Hi Jack823. If you haven't receive the amount, please PM one of us for assistance. Thank you.

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!