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Re: Prepaid Expired, Suspended & Terminated

Member
Posts: 2
Registered: ‎07-12-2018

Hi, 

 

Can i reactive my Digi number 012-7228308?

 

Thank you very much 

Re: Prepaid Expired, Suspended & Terminated

Anonymous
Posts: 0

Hi WEIKEONG, The terminated prepaid number can't be reactivated. However, you can try to walk in to your nearest Digi Store to check on the number's availability. If the number is available, you can request to register it with a device bundled plan only. However, we can't guaranty that you will definitely be able to retrieve the number because this kind of request largely depends on number's availability and branch manager's approval. Tq

Re: Prepaid Suspended

Member
Posts: 1
Registered: ‎16-01-2019
Hi can u help me? my simcard got suspended..my phone number0167539014

Re: Prepaid Suspended

SuperUser
Posts: 1,714
Registered: ‎18-07-2017

Hi adeqnur. Could you PM (inbox) us your NRIC here: https://goo.gl/ztUhcG for further checking? Thanks.

Re: Prepaid Expired, Suspended & Terminated

Member
Posts: 2
Registered: ‎16-01-2019
I am an expat in Malaysia, I have been in my hometown since September, next week I will come back to Malaysia, and i just tried to reload my number i notice my DiGi prepaid is not valid anymore but I can still use my whatsapp and other apps with this number, this is very important number for me. My question is - will I be able to get my number back ? I am ready to pay the penalty and what should i do to get my number back ?

Re: Prepaid Expired, Suspended & Terminated

Support
Posts: 3,052
Registered: ‎14-04-2015

Sera, if the number is already terminated, u won't be able to reactivate the number back Smiley Sad 

Re: Prepaid Expired, Suspended & Terminated

Member
Posts: 2
Registered: ‎16-01-2019
Even in the head quarters i can't buy back the same number ? I will lost a lot of contacts....

Re: Prepaid Expired, Suspended & Terminated

Support
Posts: 3,052
Registered: ‎14-04-2015

We understand Smiley Sad U can't purchase back the same number when it's already terminated. 

 

 

Re: Prepaid Expired, Suspended & Terminated

Member
Posts: 11
Registered: ‎28-05-2016

Hi Sera,

 

Perhaps you'll like to PM Digi_Sha the number to verify it's validity.

 

I'm not sure about your other apps, but in the event that you acquire a new number, WhatsApp has a function for changing your phone number: https://faq.whatsapp.com/en/android/27585377/?category=5245246

 

Hope it helps.

 

Regards,