|
Join the conversation
Showing results for 
Search instead for 
Do you mean 
Join the conversation
Showing results for 
Search instead for 
Do you mean 
Reply
Highlighted

Prepaid Deduction Problem

Member
Posts: 1
Registered: ‎04-12-2016

I have reload  prepaid RM30 on 19/11/2016 that should last for one month. I have only made 3 short phone call on  19/11/2016, 30/11/216, 1/12/2016 and an sent a sms on 1/12/2016.  I'll understand if there are deduction on the mentioned date but DIGI have deducted RM1 everyday untill today (4/12/2016) as shown from the sms DIGI sent to me. To my surprise my final  balance i check today (4/12/2016) was only RM3.26.

 

How can this be? Can DIGI tell me what the problem?

Highlighted

Re: Prepaid Deduction Problem

Member
Posts: 3
Registered: ‎05-12-2016
Same here, my credit just keep deducted for few days already. What the problem on this,please solve the problem
Highlighted

Re: Prepaid Deduction Problem

Contributor
Posts: 19
Registered: ‎20-11-2016
Try check ur internet subscription via *200*1#...i think u hv been charge for Daily RM1(FB & 50MB). If true then u need to unsubscribe the internet
Highlighted

Re: Prepaid Deduction Problem

Community Manager
Posts: 835
Registered: ‎13-04-2015

@DannyKhor We have lodge a case for you.  Our rep will contact you ya.  Case ID: CAS-127918-V2Q8

 

@Alvin79 We have lodge a case for you as well.  Our rep will contact you too.  Case ID: CAS-127989-S2P2

Have a g8 day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!



Head on to Getting Started on top right of this page to read our Forum Do's & Don'ts http://community.digi.com.my/t5/custom/page/page-id/Getting-Started
Highlighted

Re: Prepaid Deduction Problem

Member
Posts: 3
Registered: ‎05-12-2016

Everytime i try go to unsuscribe,it keep out msg that this services unavailable. So untill now still keep deduct my credit

Highlighted

Re: Prepaid Deduction Problem

Support
Posts: 2,096
Registered: ‎01-12-2016

Believe our rep contacted you to resolve this issue ya. Smiley Happy

Highlighted

Re: Prepaid Deduction Problem

Member
Posts: 2
Registered: ‎02-10-2017
I have the same problem here. I couldn't unsubscribe it too.
Highlighted

Re: Prepaid Deduction Problem

Member
Posts: 2
Registered: ‎02-10-2017

I've checked my usage using desktop and found out that "Tryitgame 0376211027"  appeared to deduct my credit but I didn't purchase anything or use mobile data. Can you  solve this problem?

Highlighted

Re: Prepaid Deduction Problem

Member
Posts: 1
Registered: ‎16-07-2019
My prepaid amount will be deducted RM 2 every time when I insert my SIM card.
Highlighted

Re: Prepaid Deduction Problem

Anonymous
Posts: 0

Hi chokhao, Did you receive any SMS upon credit deduction? You may PM us (Inbox) your mobile number, your full name and your last 4 digits IC number for verification purpose and further assistance. Click here to PM: https://bit.ly/2ERJb4N . Thank you.