04-12-2016 11:15 PM
I have reload prepaid RM30 on 19/11/2016 that should last for one month. I have only made 3 short phone call on 19/11/2016, 30/11/216, 1/12/2016 and an sent a sms on 1/12/2016. I'll understand if there are deduction on the mentioned date but DIGI have deducted RM1 everyday untill today (4/12/2016) as shown from the sms DIGI sent to me. To my surprise my final balance i check today (4/12/2016) was only RM3.26.
How can this be? Can DIGI tell me what the problem?
06-12-2016 11:11 AM
06-12-2016 06:44 PM
@DannyKhor We have lodge a case for you. Our rep will contact you ya. Case ID: CAS-127918-V2Q8
@Alvin79 We have lodge a case for you as well. Our rep will contact you too. Case ID: CAS-127989-S2P2
16-03-2019 01:04 PM
I've checked my usage using desktop and found out that "Tryitgame 0376211027" appeared to deduct my credit but I didn't purchase anything or use mobile data. Can you solve this problem?
16-07-2019 04:51 PM
Hi chokhao, Did you receive any SMS upon credit deduction? You may PM us (Inbox) your mobile number, your full name and your last 4 digits IC number for verification purpose and further assistance. Click here to PM: https://bit.ly/2ERJb4N . Thank you.