Prepaid Deduction Problem

[DannyKhor]

I have reload  prepaid RM30 on 19/11/2016 that should last for one month. I have only made 3 short phone call on  19/11/2016, 30/11/216, 1/12/2016 and an sent a sms on 1/12/2016.  I'll understand if there are deduction on the mentioned date but DIGI have deducted RM1 everyday untill today (4/12/2016) as shown from the sms DIGI sent to me. To my surprise my final  balance i check today (4/12/2016) was only RM3.26.

How can this be? Can DIGI tell me what the problem?

[Alvin79]

Same here, my credit just keep deducted for few days already. What the problem on this,please solve the problem

[Scepter4]

Try check ur internet subscription via *200*1#...i think u hv been charge for Daily RM1(FB & 50MB). If true then u need to unsubscribe the internet

[Digi_Jodipy]

@DannyKhor We have lodge a case for you.  Our rep will contact you ya.  Case ID: CAS-127918-V2Q8

@Alvin79 We have lodge a case for you as well.  Our rep will contact you too.  Case ID: CAS-127989-S2P2

[Alvin79]

Everytime i try go to unsuscribe,it keep out msg that this services unavailable. So untill now still keep deduct my credit

[Digi_MYCHEAH]

Believe our rep contacted you to resolve this issue ya.

[Kantie]

I have the same problem here. I couldn't unsubscribe it too.

[Kantie]

I've checked my usage using desktop and found out that "Tryitgame 0376211027"  appeared to deduct my credit but I didn't purchase anything or use mobile data. Can you  solve this problem?

[chokhao]

My prepaid amount will be deducted RM 2 every time when I insert my SIM card.

[Anonymous]

Hi chokhao, Did you receive any SMS upon credit deduction? You may PM us (Inbox) your mobile number, your full name and your last 4 digits IC number for verification purpose and further assistance. Click here to PM: https://bit.ly/2ERJb4N . Thank you.