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Premature Termination Prepaid Card

Member
Posts: 5
Registered: ‎31-08-2018

I had purchased a new sim card from Malaysia from my friend and I had activated the card on 12th February. When I tried to reload it around April. It tells me I unable to do so and the card is unavailable. As I had been busy recently, I only contacted the live chat today via my brother account (which is this one) as I unable to even log in to my MyDigi account. As I unable to check why my card is terminated prematurely, I am desperately seeking for assistant on how and what should I do to retrieve my  number back. The customer service officer that I spoke with is rude and unable to help me. 

Re: Premature Termination Prepaid Card

Support
Posts: 5,709
Registered: ‎10-04-2015

Hi, good afternoon. Please PM (inbox) and provide us the phone number for us to check it first.

 

Thank you.

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!

Re: Premature Termination Prepaid Card

Member
Posts: 5
Registered: ‎31-08-2018

Am i being ignored?