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Port out reject

Member
Posts: 1
Registered: ‎11-02-2020
Hello digi please check in again..dont waste my time digi..thinking about to report to skmm..i still have credit and my prepaid still active
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Re: Port out reject

Support
Posts: 4,236
Registered: ‎01-05-2015

We believe the port-out request already completed, zamirsaufi. Kindly check your PM. TQ.

Have a pleasant day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!
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Re: Port out reject

Member
Posts: 2
Registered: ‎17-02-2020

Hi digi, my port out request rejected, saying my number is not active which is weird because I still use it and in mydigi app it says there 'active'.

 

so please fix this asap. my number is 0168460199

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Re: Port out reject

Support
Posts: 4,236
Registered: ‎01-05-2015

Egieshapi, please inform the new telco to resubmit the request and we will process it accordingly once receive. TQ.

Have a pleasant day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!
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Re: Port out reject

Member
Posts: 2
Registered: ‎17-02-2020

i resubmit the request and it was not successful, again.

this time digi said i didn't reply which is not true because i reply immediately after i receive the confirmation message.

 

so please guys, help me out. my digi is still active, i still have credit and i'm using prepaid. I'm not obligated to any contract so there's no reason for digi to hold my request.

 

please fix this asap. thanks

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Re: Port out reject

Member
Posts: 1
Registered: ‎26-02-2020

Hello Digi, 

 

I'm having the same issue with this guy. What is the problem with u guys. It have failed 2 times already. Is this a new trend how you treat your customer that want to port out from Digi. Please la dont waste our time. We have so many other things to be considered. Hope u can help on this matter.

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Re: Port out reject

SuperUser
Posts: 1,714
Registered: ‎18-07-2017

Hi cerahramlee. Could you PM (inbox) us your mobile number here: https://goo.gl/ztUhcG for further checking? Thanks.

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Re: Port out reject

Member
Posts: 1
Registered: ‎17-11-2020

Hi digi, my port out request rejected, saying my number is not active but I still use it and keep reloading it. in mydigi app it says there 'active'.

 

Please fix it. my number is is 0165032504

 

Afiq

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Re: Port out reject

Support
Posts: 3,187
Registered: ‎10-04-2015

Hi  afiqesyraf. We believe,  it has been resubmitted today and is still in progress. Thank you.

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!