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Payment done but not reflected in MyDigi app

[ Edited ]
Member
Posts: 1
Registered: ‎06-03-2021

Hi,

 
I have paid the phone bill this morning around 8:30am using my Maybank credit card via MyDigi app but at the end of the transaction the confirmation of payment did not reflect in the MyDigi app. Then I contacted Maybank and they had confirmed the transaction was successful 
 
I need your help to double check whether Digi has received the payment as today is the last day to pay before Digi barring my account. 
 
Thank you and look forward for your reply soon.

Re: Payment done but not reflected in MyDigi app

Support
Posts: 5,756
Registered: ‎10-04-2015

Hi yinhan16. If your MyDigi account hasn't being updated, please PM (inbox) us for checking.

 

Thank you.

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!

Re: Payment done but not reflected in MyDigi app

Member
Posts: 3
Registered: ‎07-03-2021
Nk share topap