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Payment Failed but money deducted from Bank Account

Member
Posts: 1
Registered: ‎25-09-2020

Can you please help to check my on reload RM10.00 on 25.09.2020?

The status showed payment failed, but my saving account already deducted the money.

 

Here is my transaction number: 2009252332570235 

 

please help me check, thank you.

 

Re: Payment Failed but money deducted from Bank Account

Support
Posts: 3,198
Registered: ‎10-04-2015

Hi karen1412. If you still haven't received it, please PM (inbox) us for checking and assistance. Thank you. 

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!

Re: Payment Failed but money deducted from Bank Account

Member
Posts: 2
Registered: ‎21-10-2020

Hello Digi,

 

On 21/10/2020 , I have a pending payment conformation from my bank  but money the  bank account already deducted RM10 and there's no money credited to MyDigi account.

 

Here's my order number #201021024783810

 

Thank you


@karen1412 wrote:

Can you please help to check my on reload RM10.00 on 25.09.2020?

The status showed payment failed, but my saving account already deducted the money.

 

Here is my transaction number: 2009252332570235 

 

please help me check, thank you.

 


@karen1412 wrote:

Can you please help to check my on reload RM10.00 on 25.09.2020?

The status showed payment failed, but my saving account already deducted the money.

 

Here is my transaction number: 2009252332570235 

 

please help me check, thank you.

 

 

Re: Payment Failed but money deducted from Bank Account

Support
Posts: 2,226
Registered: ‎14-04-2015

alishanajwa01, please PM us ur number and full name if the issue still persists. Tq.

Re: Payment Failed but money deducted from Bank Account

Member
Posts: 2
Registered: ‎21-10-2020
Hello Digi,



On 21/11/2020 , I have a pending payment conformation from my bank but money the bank account already deducted RM15 and there's no money credited to MyDigi account.



Here's my order number #201121026498384



Thank you

Re: Payment Failed but money deducted from Bank Account

Support
Posts: 577
Registered: ‎30-05-2019

Hi alishanajwa01, please PM to our Inbox if your any inquiry at our Digi Product and services so we can assist you further. Thank You