19-03-2020 10:10 PM
I wish to port out from Digi. However, I keep on getting the sms saying that my request got rejected despite replying to the confirmation sms. First, I received: SOME OR ALL NUMBERS ARE NOT IN SERVICE (from 27676). So I went to Digi store and asked them for help. I was told that it should be no problem now and they asked me to inform new telco to resubmit the request. And I did. I replied the 2nd sms but still got rejected and this time I received: ONE OR MORE PHONE LINE DID NOT REPLY TO OUR SMS VALIDATION (from 27676). New telco called me up and told me the reason - did not reply to the confirmation sms. So they resubmit the request again. The 3rd time I just directly got the ONE OR MORE PHONE LINE DID NOT REPLY TO OUR SMS VALIDATION, without even getting the confirmation request (but it was from another sender, "Digi"). I hereby include the screenshots.
Honestly, this is getting frustrating. Please help me.
Thanks in advance.
20-11-2020 01:25 PM
24-11-2020 02:36 PM - edited 24-11-2020 02:38 PM
25-11-2020 09:17 AM
25-11-2020 04:05 PM
Hi mellenyt9. We believe that your application was successful last night
Hi hanisnur. Your application was resubmitted today and is still in progress. You shall receive a confirmation SMS anytime ya.
30-11-2020 02:35 PM
Hi , I faced the exactly same issue here. The verification SMS should be sent from Digi or 27676?
I received the SMS asking for confirmation from 27676, but rejection notification from Digi. It says one or more phone lines did not reply to the SMS validation. Called to the customer service twice and none of the CS officers are able to answer the reason. There are no outstanding bills and I don't have any sub lines.
Please assist ASAP, I need this to be done immediately. Thank you.
02-12-2020 03:46 PM
02-12-2020 03:56 PM
Jeevan45, please PM us your phone number over <here> for further checking, please, thanks.
03-12-2020 03:56 PM