I wish to port out from Digi. However, I keep on getting the sms saying that my request got rejected despite replying to the confirmation sms. First, I received: SOME OR ALL NUMBERS ARE NOT IN SERVICE (from 27676). So I went to Digi store and asked them for help. I was told that it should be no problem now and they asked me to inform new telco to resubmit the request. And I did. I replied the 2nd sms but still got rejected and this time I received: ONE OR MORE PHONE LINE DID NOT REPLY TO OUR SMS VALIDATION (from 27676). New telco called me up and told me the reason - did not reply to the confirmation sms. So they resubmit the request again. The 3rd time I just directly got the ONE OR MORE PHONE LINE DID NOT REPLY TO OUR SMS VALIDATION, without even getting the confirmation request (but it was from another sender, "Digi"). I hereby include the screenshots.
Honestly, this is getting frustrating. Please help me.