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Re: Out of credit due to RM3 deduction

Member
Posts: 1
Registered: ‎01-03-2020

Dear sir, can you please turn off my Pay-As-You-Use internet. 016-7544741

Re: Out of credit due to RM3 deduction

Support
Posts: 4,522
Registered: ‎01-05-2015

Shuan07, we unable to turn-off the PAYU internet as it is part of the plan you're currently using. However,  we've activated the Free Base Internet 0MB service for your number. It will act as a buffer to avoid any unnecessary charges due to PAYU. Meaning that the PAYU internet charges will no longer be charged to your number. This service is free. No activation or monthly fee required.

Have a pleasant day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Re: Out of credit due to RM3 deduction

Member
Posts: 1
Registered: ‎03-03-2020
Hi, my number 0103864709 always deduct rm3, please help to turn of my Pay-As-You-Use internet. 0103864709.Thank you.

Re: Out of credit due to RM3 deduction

Support
Posts: 4,522
Registered: ‎01-05-2015

Free Base Internet 0MB has been activated for 0103864709, karheng. This service will act as a buffer to avoid the Internet PAYU (Pay-As-You-Use) charges. TQ.

Have a pleasant day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Re: Out of credit due to RM3 deduction

Member
Posts: 1
Registered: ‎23-03-2020
I was also having the same problem. Have been deducted RM3 from my credit balance without having any notices from Digi. Digi better fix this !

Re: Out of credit due to RM3 deduction

Member
Posts: 1
Registered: ‎30-03-2020
Dear sir can you please turn off my Pay-As-You-Use internet.0189625366

Re: Out of credit due to RM3 deduction

Support
Posts: 4,522
Registered: ‎01-05-2015

Hasipin, Free Base Internet 0MB has been activated for 0189625366 which will be blocked the internet Pay-As-You-Use charges. TQ.

Have a pleasant day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Re: Out of credit due to RM3 deduction

Member
Posts: 1
Registered: ‎10-04-2020
Please deactivate PAYU for my number 0162954839. Thank you.

Re: Out of credit due to RM3 deduction

Support
Posts: 4,002
Registered: ‎10-04-2015

Hi tinams69. Free Base Internet 0MB has been activated for your number too. That is to block the PAYU service. Thank you.

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!

after package 24hour,deduction all the balance

Member
Posts: 1
Registered: ‎22-05-2020
These days digi has deducted me for at least RM18 for no reason
I bought a RM3 one-day package, and I still have RM6 left. After 24 hours, all my money will be deducted.