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Only Edge network after switch to prepaid from Digi 80(LTE)

Member
Posts: 9
Registered: ‎23-01-2020
Hi,
I just switch to Digi Prepaid from Digi80. I noticed that i only getting Edge/H+ network only after switching to prepaid. When i am on Digi80, i can get LTE network. Same place same area same phone

Re: Only Edge network after switch to prepaid from Digi 80(LTE)

Support
Posts: 3,198
Registered: ‎10-04-2015

Hi Wchurchil81. Please check your phone settings especially under the Network Selections. Make sure that you have your 4G network enabled.

 

Should the issue persists, we'll further assist via the PM you've sent ya. Thank you.

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!

Re: Only Edge network after switch to prepaid from Digi 80(LTE)

Member
Posts: 2
Registered: ‎16-05-2020
But how i do it

Re: Only Edge network after switch to prepaid from Digi 80(LTE)

Support
Posts: 3,198
Registered: ‎10-04-2015

Hi johanR81. Basically (depending on your phone model), it is under the phone settings >> Mobile Network >> Preferred Network Mode.

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!