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Online Payment failed

Member
Posts: 1
Registered: ‎02-04-2019
Pls help...
I reloaded rm30 on digi app with cimb debit card but received an email fm digi written payment failed.
I have checked and my reloads are in, money had also been deducted fm my account.

Should i ignore the email?
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Re: Online Payment failed

Support
Posts: 1,164
Registered: ‎14-04-2015

Melkun, please PM/Inbox us ur number and full details above for further assistance on this. Tq.

Re: Online Payment failed

Member
Posts: 1
Registered: ‎02-07-2019
Please help, my reload prepaid rm30 that i pay through irakyat and the transaction have been successful..but i still not receive it yet, ive wait for it for more than 24h.
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Re: Online Payment failed

Support
Posts: 1,164
Registered: ‎14-04-2015

Didang, if the reload done directly from the bank site and it has not been credited yet in ur account after 24 hours time, u will need to check with the respective bank on the status of the reload ya.

 

 

Re: Online Payment failed

Member
Posts: 1
Registered: ‎14-09-2019
I pay the rm120 on digi app with hong leong online banking but received an email fm digi written payment failed and my money had also been deducted fm my account. please help me fixed it .thanks
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Re: Online Payment failed

Support
Posts: 1,244
Registered: ‎18-07-2017

Hi tan3. Could you PM (inbox) us your mobile number here: https://goo.gl/ztUhcG for further checking? Thanks.

Re: Online Payment failed

Member
Posts: 4
Registered: ‎11-11-2019
YUVAANISH RAJANDAIN
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Re: Online Payment failed

Support
Posts: 1,164
Registered: ‎14-04-2015

YUVAANISHRAJAND, We noted on this and we are looking into this matter urgently now. There's a delay in the payment update done via online today (including reload)

Sorry for the inconvenience caused Smiley Sad

Re: Online Payment failed

Member
Posts: 4
Registered: ‎11-11-2019
because i am scard about this problem than hw about my payment that i am done ??

Re: Online Payment failed

Member
Posts: 4
Registered: ‎11-11-2019
Can u help on this pls
Its there any details need about me?