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Not eligible to extend Super Long Life

Member
Posts: 4
Registered: ‎13-05-2019

I'm currently with DIGI Prepaid Best 2017 P2P,  I wanted to extend my validity for super long life via *128# menu >> Talktime Services >> Super Long Life, but it is not successful, it said that "my account is not eligible", may I know what happened? What is the solution? Thank you

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Re: Not eligible to extend Super Long Life

Support
Posts: 3,896
Registered: ‎01-05-2015

Hi, raychu85.

 

Let us check on the account status first but before that may we know if the Digi number registered to your own name? (Yes/No).
If yes, kindly provide us with the phone number, your full name & the last 4-digit of your IC number for verification, please?

 

Thank you.
-kobi-

Have a pleasant day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!
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Re: Not eligible to extend Super Long Life

[ Edited ]
Member
Posts: 4
Registered: ‎13-05-2019

-unavailable-

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Re: Not eligible to extend Super Long Life

Support
Posts: 1,469
Registered: ‎14-04-2015

Raychu85, please PM/Inbox us ur phone number in order for us to check further on ur account status ya

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Re: Not eligible to extend Super Long Life

Member
Posts: 1
Registered: ‎28-06-2019
I got this problem too
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Re: Not eligible to extend Super Long Life

Support
Posts: 329
Registered: ‎30-05-2019

Hi raychu85, please PM to our Inbox, including your phone number for us to check. TQ

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Re: Not eligible to extend Super Long Life

Member
Posts: 2
Registered: ‎13-04-2020
I have sufficient amount to extend my plan but it says I'm not eligible for talktime extend. Is there any solution for it?
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Re: Not eligible to extend Super Long Life

Support
Posts: 2,227
Registered: ‎10-04-2015

Hi Barlm. Please PM (inbox) one of us (the Supports) for further checking on your account. Thank you.

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!