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Not eligible to extend Super Long Life

Member
Posts: 4
Registered: ‎13-05-2019

I'm currently with DIGI Prepaid Best 2017 P2P,  I wanted to extend my validity for super long life via *128# menu >> Talktime Services >> Super Long Life, but it is not successful, it said that "my account is not eligible", may I know what happened? What is the solution? Thank you

Re: Not eligible to extend Super Long Life

Support
Posts: 3,306
Registered: ‎01-05-2015

Hi, raychu85.

 

Let us check on the account status first but before that may we know if the Digi number registered to your own name? (Yes/No).
If yes, kindly provide us with the phone number, your full name & the last 4-digit of your IC number for verification, please?

 

Thank you.
-kobi-

Have a pleasant day!

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Re: Not eligible to extend Super Long Life

[ Edited ]
Member
Posts: 4
Registered: ‎13-05-2019

-unavailable-

Re: Not eligible to extend Super Long Life

Support
Posts: 1,164
Registered: ‎14-04-2015

Raychu85, please PM/Inbox us ur phone number in order for us to check further on ur account status ya

Re: Not eligible to extend Super Long Life

Member
Posts: 1
Registered: ‎28-06-2019
I got this problem too

Re: Not eligible to extend Super Long Life

Support
Posts: 159
Registered: ‎30-05-2019

Hi raychu85, please PM to our Inbox, including your phone number for us to check. TQ