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No unlimited FB/Twitter internet?

Member
Posts: 10
Registered: ‎23-11-2016

I am using Prepaid Best 2016 P2P. Did I missed out the track? Dailed *888*1# doesn't seems to have the offer.

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Re: No unlimited FB/Twitter internet?

Community Manager
Posts: 8,704
Registered: ‎20-04-2015

@khk1987 wrote:

I am using Prepaid Best 2016 P2P. Did I missed out the track? Dailed *888*1# doesn't seems to have the offer.


Prepaid Best 2016 has free basic internet (64kbps) which you can use for messaging and also light internet surfing. The free basic internet is automatically granted to you every month. 


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Re: No unlimited FB/Twitter internet?

Member
Posts: 10
Registered: ‎23-11-2016
Digi Prepaid BEST™

Unlimited Social Internet Pack

  • Unlimited social Internet for Facebook and Twitter

What does this mean? My friend has better speed >64kbps than mine. Even bought another SIM to test.

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Re: No unlimited FB/Twitter internet?

Support
Posts: 803
Registered: ‎18-11-2016

Hi khk1987,

 

The Free Basic Internet is specifically for text messaging-based such as Whatsapp and WeChat and the speed will be capped in 64kbps; The Unlimited Social Internet is for Facebook and Twitter usage only and there is no speed restriction at the moment. TQ 

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Re: No unlimited FB/Twitter internet?

Member
Posts: 10
Registered: ‎23-11-2016

But for my case, FB and Twitter still capped at 64kbps.

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Re: No unlimited FB/Twitter internet?

Community Manager
Posts: 8,704
Registered: ‎20-04-2015

Are you using FB and twitter through app or browser? If you're using browser, turn off data saver or any VPN function, so that Digi can identify that you're using FB and twitter.


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Avoid getting scammed with bogus Digi promotionsFake Facebook Scam Announcements
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Re: No unlimited FB/Twitter internet?

[ Edited ]
Member
Posts: 10
Registered: ‎23-11-2016

Nope. There isn't any VPN on my side. I tried with another Digi SIM long time ago with the same plan doesn't have speed throttle on FB or Twitter.

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Re: No unlimited FB/Twitter internet?

Support
Posts: 803
Registered: ‎18-11-2016

Hi khk1987, Please PM us via https://goo.gl/SxGJMl with your mobile number, the exact location and more details for further assistance. Thanks.

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Re: No unlimited FB/Twitter internet?

Member
Posts: 10
Registered: ‎23-11-2016

No assistance from the link provided. Really  disappointed.

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Robot Sad
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Re: No unlimited FB/Twitter internet?

[ Edited ]
Member
Posts: 10
Registered: ‎23-11-2016

@khk1987 wrote:

No assistance from the link provided. Really  disappointed.

Spoiler
Robot Sad


Hello....? Is my issue flagged to be ignored already? It's been almost a week the issue has not been resolved or any answer I can get from Digi.