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Accepted Solution

New Sim Card (Digi Prepaid Live) Activation

Member
Posts: 1
Registered: ‎14-07-2017

Hye guys. Morning.

 

I just bought my Digi Prepaid Live on 12 July 2017.

 

Whenever I dial *128#, it says "Please make your first call before using this service."

 

Whenever I dial *166#, It says "Sorry. Yourline needs to be in active  state to perform this action.".

 

Do they mean that my number is not yet registered?

 

My number is 016-8986642 btw.

 

Thanks in advance.

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Re: New Sim Card (Digi Prepaid Live) Activation

Community Manager
Posts: 8,688
Registered: ‎20-04-2015

You need to make a phone call to any number first for activation.


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

Avoid getting scammed with bogus Digi promotionsFake Facebook Scam Announcements
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Re: New Sim Card (Digi Prepaid Live) Activation0163495025

Member
Posts: 1
Registered: ‎03-11-2017
860918025499 0163495025
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Re: New Sim Card (Digi Prepaid Live) Activation0163495025

Support
Posts: 1,915
Registered: ‎01-12-2016

Hi Saiful76, 

 

Berdasarkan rekod kami, nombor ni masih belum didaftarkan lagi. :-( Kami tiada akses untuk melakukan sebarang pendaftaran sim kad dari sini. Jadi anda perlu bawa SIM pack dan juga passport / IC anda pergi ke Digi Store - http://new.digi.com.my/support/digi-store atau kedai yang sama untuk melakukan pendaftaran sim kad anda ya.

 

Terima kasih.

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Re: New Sim Card (Digi Prepaid Live) Activation0163495025

Member
Posts: 1
Registered: ‎05-02-2016

BOLEH TOLONG SY  AKTIFKAN NO NI JUGA 0102980987.

SAYA DAH CUBA KOL NO LAIN UTK AKTIFKAN, TAPI UNABLE TO PROCEED. KENAPA YE? SEBAB SEMALAM 13/12/2017 SY BELI NO NI. SY TANYA PEKERJA TU SEMALAM BOLEH TERUS PAKAI, DIA JAWAB BOLEH. TAPI SAMPAI KE HARINI BELUM DAPAT AKTIF

THANKYOU

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Re: New Sim Card (Digi Prepaid Live) Activation0163495025

Support
Posts: 1,806
Registered: ‎14-04-2015

IchieT, bila kami semak disini, kami dapati bahawa ia masih belum didaftarkan lagi Smiley Sad Jika selepas tempoh 24 jam ia masih belum diaktifkan lagi, anda boleh walk in ke Digi Store yang berhampiran anda - http://new.digi.com.my/support/digi-store

 

 

 

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Re: New Sim Card (Digi Prepaid Live) Activation

Member
Posts: 1
Registered: ‎29-01-2018
Hi , i just bought my new number . But it seem like doesn't register yet . Can you register it as soon as possible . My number is 0166420328
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Re: New Sim Card (Digi Prepaid Live) Activation

Valued Contributor
Posts: 320
Registered: ‎01-02-2017

Hi Farhana_, the number is not registered yet. If the SIM pack is newly purchased, the registration will take some times. If you still can't make your first call activation after 24 hours, kindly refer to the Digi SIM card seller whom you purchased from. Thank you.

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Re: New Sim Card (Digi Prepaid Live) Activation

Member
Posts: 1
Registered: ‎05-05-2018
Please help me to activate my new SIM card - 011 16451632.
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Re: New Sim Card (Digi Prepaid Live) Activation

Support
Posts: 2,668
Registered: ‎10-04-2015

Hi Nosliw111. Please revisit the same shop you bought the SIM pack from to register it first. Once registered, you may dial any number and choose the option to activate it. Thank you. 

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!