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My prepaid credit deducted while I have free 1024MB of internet quota ?

Contributor
Posts: 51
Registered: ‎08-07-2015

I have this free internet quota of 1024MB expired on 30.03.2017 as per  file attached but i,ve been charged RM8  for internet,why ???

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Re: My prepaid credit deducted while I have free 1024MB of internet quota ?

Contributor
Posts: 51
Registered: ‎08-07-2015

I,ve charged for using internet even before my internet quota all used up.

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Re: My prepaid credit deducted while I have free 1024MB of internet quota ?

Contributor
Posts: 51
Registered: ‎08-07-2015

Sms of "You have used 100% of your Free 1 GB Internet quota"" came after i,ve charged RM8.Why ?

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Re: My prepaid credit deducted while I have free 1024MB of internet quota ?

Super Contributor
Posts: 105
Registered: ‎23-09-2015

I suspect the SMS came too late after your free 1GB was already used up. So when you continue to use data after the 1GB is finished, the RM8/day thingy kicked in and you're charged.

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Re: My prepaid credit deducted while I have free 1024MB of internet quota ?

Contributor
Posts: 51
Registered: ‎08-07-2015
"Sms came too late after your free 1 GB was already used up" cannot be the excuse,in this case i regard this excuse were gimmick to deduct customer's credit.Who dare to use the "free internet quota" in future if digi keep using this excuse in future cases.Please take note !

Re: My prepaid credit deducted while I have free 1024MB of internet quota ?

Super Contributor
Posts: 105
Registered: ‎23-09-2015

I'm not saying that's what happened; I only SUSPECT as a fellow Digi user.

 

Please go read my original reply again.

 

 

Re: My prepaid credit deducted while I have free 1024MB of internet quota ?

Community Manager
Posts: 8,697
Registered: ‎20-04-2015
Please PM one of our support with your enquiry to check on your account. Provide your phone number and full name. http://community.digi.com.my/t5/forums/searchpage/tab/user?q=support

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