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Re: My balance/credit still has not been added after top up

Member
Posts: 1
Registered: ‎12-04-2018

Last night (11/4/2018)  at 8.11pm, I have topped up my phone number with RM50 by using mydigi apps. Bank already sent confirmation that it has deducted RM 50 from my bank but still have not reflected within my digi account. I have tried to call the digi hotline but no one answering. I am really dissappointed and frustrated. can you please help me??????

 

Please i need that RM50 within my DIGI account cause i need my internet!!!!!

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Re: My balance/credit still has not been added after top up

Support
Posts: 3,903
Registered: ‎01-05-2015

aamndigi, kindly PM us your phone number <here> for further clarification, please. TQ.

Have a pleasant day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!
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Re: My balance/credit still has not been added after top up

Member
Posts: 2
Registered: ‎11-04-2018
Same wit me. After 1 week. No updated from digi.
I've reload Rm30 last week. Call center, said will be solved in 2days working. But until today(1 week) still yet to be settled.
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Re: My balance/credit still has not been added after top up

Member
Posts: 1
Registered: ‎19-10-2018
i like digi
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Re: My balance/credit still has not been added after top up

Member
Posts: 1
Registered: ‎20-01-2019

Hi Digi,

 

I have a same problem,Please check with my account pls,i had TOP up few times.

 

016 283 9295

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Re: My balance/credit still has not been added after top up

Support
Posts: 2,227
Registered: ‎10-04-2015

Hi BRAX1985. If you still haven't receive it, please follow the below instructions:

 

For transaction via your bank account / app directly = pls call your bank as the amount of reload should come directly from them.

 

For transaction via your MyDigi app, and then you chose your bank = pls PM us.

 

Thank you.

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!
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top up didn't go in

Member
Posts: 1
Registered: ‎13-09-2019
Why can't my number top up go in, account nombor can enter but i don't have top up?
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Re: top up didn't go in

Support
Posts: 1,513
Registered: ‎18-07-2017

Hi JaneJong98. Could you PM (inbox) us your mobile number here: https://goo.gl/ztUhcG for further checking? Thanks.

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Re: My balance/credit still has not been added after top up

Member
Posts: 1
Registered: ‎03-11-2019
Hello. I also have the same problem after topup rm30 using MyDigi.
My no. 0162221196.
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Re: My balance/credit still has not been added after top up

Support
Posts: 2,227
Registered: ‎10-04-2015

Hi Zahrulazri27. Please PM (inbox) one of us (the Supports) for further assistance if you still didn't receive the credit 2 hours after the purchase. Thank you.

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!