14-10-2015 10:31 PM
Hello, I need an explanation. Why my balance/credit is still RM 0.00 after top up? Though I got messages from DIGI that said the reload has succeeded.
Is it because I had used the internet when my internet quota has ended and there was no credit anymore on my sim card? So it was like I owe to DIGI, then when I top up the credit, DIGI took it from my balance? Please help me, because I don't know what's going on.
21-10-2015 12:46 AM
01-09-2016 10:57 AM
Have you checked the charges details via MyDigi as suggested by Digi_Jodipy?
Click at Usage then scroll down to Itemized Usage. Plan Usage will appear. Proceed to filter date (choose from the last reload) and a list of transactions will appear. You can track what transaction that used-up the reload.
Kindly PM us <here> should you need further assistance k :-)
15-10-2017 07:59 PM
i have same proplem looking for help.i want my RM50.00 back pls help me phone number01133200490
05-03-2018 09:50 AM