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Re: My account was deducted by "Excel Learn Games" without any agreement

Member
Posts: 6
Registered: ‎14-11-2015

same case with me.

 

even i called digi helpline and they told me it is blocked but until today this fcking "Excel Learn Games" still keep charging me.

 

i dint subscribe it, it silently deduct my credit without notice , thanks god i check my credit regulary.

 

i dint even receive any sms / service, this is totally rip off.

 

i think digi side with their scam partner more than their customer.

 

btw i already emailed to gobindsingh and mcmc/ cfm, this kind of business mindset wont get u  better , digi.

 

this is my case number if digi still bother  CAS-12334360-K0N4

 

hope digi zaplap soon. sekian.

 

https://aduan.skmm.gov.my/

 

gobindsinghdeo@kkmm.gov.my

 

 

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Re: My account was deducted by "Excel Learn Games" without any agreement

Member
Posts: 7
Registered: ‎09-02-2019
I dont how to do it please teach me to unsubscribed this **bleep** excel games
Highlighted

Re: My account was deducted by "Excel Learn Games" without any agreement

Member
Posts: 7
Registered: ‎09-02-2019
digi pretended dont know this
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Re: My account was deducted by "Excel Learn Games" without any agreement

Support
Posts: 4,176
Registered: ‎01-05-2015

01133136406, kindly PM us your phone number <here> for further assistance, please. TQ.

 

I dont how to do it please teach me to unsubscribed this **bleep** excel games
Have a pleasant day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!
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Re: My account was deducted by "Excel Learn Games" without any agreement

Member
Posts: 6
Registered: ‎27-04-2017

I also have the same problem. Live chat representative mentioned able to refund in 5 working days. Also mentioned potential due to auto updates of third party apps which can cost charging to digi bills if you click on advertisement or notification to subscribe to this "Excel Learn Games". Anyway, i cross checked the apps updates history versus the time incur the subscription fees, Only these two apps are potential:  Opera Mini from Opera and Candy Crush Soda from King. Not sure if all the person with these apps have this issue or not?  The nearest apps after the time charging for the subscription (after the subscription, apps done updates is "HP Print Service Plugin" from HP. Any clues for highlighted apps were updated when the "auto deduct" occur?

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Re: My account was deducted by "Excel Learn Games" without any agreement

Member
Posts: 6
Registered: ‎14-11-2015

digi representative is bull sh1tting u.

 

i'm using nokia105(no app store no 4g/3g no data) but i still kena this **bleep**.

 

i'm sure some digi insiders is leaking our info to those fcking leeching "3rd party company"

 

hope lapsap digi zaplap soon, sekian.

 

 

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Re: My account was deducted by "Excel Learn Games" without any agreement

Member
Member
Posts: 1
Registered: ‎06-06-2019
May I know have u settle this matter? Because I found that my account also being deducted from excel learn game service
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Re: My account was deducted by "Excel Learn Games" without any agreement

Member
Posts: 5
Registered: ‎04-01-2018

What is the Excel-Learn Games?

Just now I contact with digi live chat, I just realise Its been deduct RM15 from my account.

 

How to unsubscibe? Digi, please help and refund.

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Re: My account was deducted by "Excel Learn Games" without any agreement

Support
Posts: 4,176
Registered: ‎01-05-2015

Yiee, kindly PM us your phone number <here> and a screenshot of the message from the said service for further clarification, please. TQ.

Have a pleasant day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!
Highlighted

Re: My account was deducted by "Excel Learn Games" without any agreement

Member
Posts: 1
Registered: ‎20-08-2019

I see that you were the earliest to report this case. i encounter this same problem too and now it is Aug 2019 going to 2020.

Have your problem been settled?

I reported to digi helpline just now.

Rgds.