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My Internet subscription was renew but the quota does not add in the quota balance

Member
Posts: 1
Registered: ‎23-12-2016

Hello. I have a problem here. Last night i just had topup my credit with RM30 for renewing my internet subscription as it has come to expired date.  After i've done that, i got a message tell me that i can redeem my super deals and check my internet balance has been add by 3.0GB. the problem right here is that when i woke up in the next  morning i got a message told me that my subscription for monthly RM30(3GB) has been suspended due to insufficient credit balance. As i check in MyDigi app the quota suddenly disappear and my balance quota turn to 0.0MB but at my subscription showed me that my subscription is right there and expired for next month. My credit also has already been deducted last night. I am really disappointed with this service. Please help me to retrieve back my quota as i can't speak with the DIgi Customer service to report this problem and get solutionSmiley SadSmiley SadSmiley Sad

Re: My Internet subscription was renew but the quota does not add in the quota balance

Contributor
Posts: 20
Registered: ‎20-11-2016
I think maybe they having a technical issue...dun worry...if anything happen maybe digi will refund to u...u can try check ur internet tomorrow...chill...😁😁😁

Re: My Internet subscription was renew but the quota does not add in the quota balance

Community Manager
Posts: 8,606
Registered: ‎20-04-2015

Is your account credit zero? Even if you have a subscription, your prepaid must have credit and not expired.


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Re: My Internet subscription was renew but the quota does not add in the quota balance

Support
Posts: 1,431
Registered: ‎01-12-2016

Hi HazimNordin,

 

Please PM us your phone number and full name (https://goo.gl/SxGJMl) for further checking.

 

Thanks.