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Monthly subscription RM30 activated after reloading

Member
Posts: 2
Registered: ‎28-02-2021

The 30-days monthly subscription was auto subcribed without doing anything after my reload of RM5 (total balance was RM32+), hence it able to deduct the RM30 for the plan above.

 

Anyone has similar experience? If so, how to inform of this error / unsubscribe with getting back the credit refund? Thanks guys

Re: Monthly subscription RM30 activated after reloading

Member
Posts: 2
Registered: ‎28-02-2021

The 30-days monthly subscription was auto subcribed without doing anything after my reload of RM5 (total balance was RM32+), hence it able to deduct the RM30 for the plan above.

 

How to inform of this error / unsubscribe with getting back the credit refund?

Re: Monthly subscription RM30 activated after reloading

Community Manager
Posts: 8,792
Registered: ‎20-04-2015

Data plans will be auto-renewed automatically. It would have been automatically renewed if you had enough credits, hence when you reloaded, the data plan renewed. 

If you do not want a data plan to be renewed, you will have to unsubscribe the data plan before it expires.  Once a data plan has been renewed, it cannot be be refunded.

Please note that unsubscribing a data plan will also forfeit any remaining quota in it.


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Re: Monthly subscription RM30 activated after reloading

Support
Posts: 5,842
Registered: ‎10-04-2015

Just to add, cancellation of package is via the *116# menu >> Unsubscribe >> follow the instruction appeared until you receive a confirmation SMS.

 

Thank you.

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!
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Re: Monthly subscription RM30 activated after reloading

Member
Member
Posts: 1
Registered: ‎16-03-2021
omg this just happened to me too and they got my rm35 for nothing. really mad rn considering changing my service provider

Re: Monthly subscription RM30 activated after reloading

Support
Posts: 5,842
Registered: ‎10-04-2015

bbi, you can follow the above cancellation steps if you don't want the plan to be auto renewed.

 

Thank you.

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!