27-05-2018 11:36 AM
Hi, I just wanna say that you should not trick your customers this way. The "RM8 Unlimited internet all day" should change name to "RM8 20GB all day plan" because that is what it is. I subscribed to this plan before under the impression of being able to use an UNLIMITED QUOTA of internet for the peiod of one day but surprisingly, after using it for 20GB, the speed starts to slow down. I thought maybe it was just my phone, so I subscribed once more and guess what? After 20GB it starts to slow down again. I was very furious because I have been tricked alive by you guys. Yes, I know that you said that "We have to cap the internet to make sure everyone gets the same best speed". Well then say so in your plan......do not put the UNLIMITED word in your plan if you are not going to offer a really unlimited experience because in our mind (the customers), when you say UNLIMITED, we will think it's UNLIMITED QUOTA. I also know that you might meant different thing when you said UNLIMITED because that word has a broad meaning and I know that this is one of your marketing strategies to let people to invest more money in you so please, I BEG YOU, change the "RM8 Unlimited All Day Internet" to "RM8 20GB All Day Internet" PLEASE. That's all I am asking, JUST CHANGE THE NAME.
28-05-2018 09:02 AM
28-05-2018 01:34 PM
just curious... what were you doing in that 24 hours that you can actually finish up 20GB?
my plan gives me 15GB for one month and i do sometimes find it difficult to finish it...
06-06-2018 09:44 AM