04-02-2017 09:05 PM - edited 04-02-2017 09:08 PM
05-02-2017 06:12 PM
@Ngan1199, do you have any internet add-on currently subscribed on your account?
05-02-2017 06:29 PM
06-02-2017 11:14 AM
Hi @Ngan1199. You may re-submit your network switching request. If there's no more issue, your new account will be activated anytime, usually within 1~2 days only. Thank you.