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MNP rejected due to NON FULFILLMENT OF CONTRACT OBLIGATION

[ Edited ]
Member
Posts: 2
Registered: ‎04-02-2017
Hi digi, i have tried to port out of digi a few times but still encountering problem, most recent is NON FULFILLMENT OF CONTRACT OBLIGATION. My prepaid is from 2003, validity till today, remainder value is 0.71cents. No internet obligations whatsover. What could be the problem? Please advise. TQ
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Re: MNP rejected due to NON FULFILLMENT OF CONTRACT OBLIGATION

Community Manager
Posts: 8,712
Registered: ‎20-04-2015

@Ngan1199, do you have any internet add-on currently subscribed on your account?


Hope my answer has helped! If it has, please click on "This is Helpful" to give it a thumbs up. If this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!

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Re: MNP rejected due to NON FULFILLMENT OF CONTRACT OBLIGATION

Member
Posts: 2
Registered: ‎04-02-2017
Thank you for your reply, no internet add ons whatsoever, i have called CS last night, it seems that my first name and last name got mixed up in the registration 14years ago. Thanks for your reply anyway.
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Re: MNP rejected due to NON FULFILLMENT OF CONTRACT OBLIGATION

Support
Posts: 3,187
Registered: ‎10-04-2015

Hi @Ngan1199. You may re-submit your network switching request. If there's no more issue, your new account will be activated anytime, usually within 1~2 days only. Thank you.

Hope it helps. Please click on "This is Helpful" to give it a thumbs up OR click on "Accept as Solution" from Options menu above to help others find their answers faster! Have a nice day!