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Internet very slow

[ Edited ]
Member
Posts: 11
Registered: ‎05-02-2020

 

The  internet is very slow since today morning 25-march-2020

 

my account  is 1100043814180

 

Please rectify

 

 

 

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Re: Internet very slow

Member
Posts: 11
Registered: ‎05-02-2020
Internet around 8:35pm, 25-march-2020, very slow
can digi pls help?
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Re: Internet very slow

[ Edited ]
Member
Posts: 1
Registered: ‎25-03-2020

same with me😭....2days ago was very ok after keep reporting to customer careline and now it happening again25 mac 2020.png

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Re: Internet very slow

Support
Posts: 3,931
Registered: ‎01-05-2015

We regret to inform that the unusual high usage has caused Internet connection slowness recently. As it takes time to resolve this, we seek your patience and kind understanding on the matter. We apologize for the inconvenience caused :-(

Have a pleasant day!

I hope my answer helped you! If it has, please click on "This is Helpful" to give it a thumbs up OR if this is the solution you seek, click on "Accept as Solution" to help others find their answers faster!
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Re: Internet very slow

[ Edited ]
Member
Posts: 11
Registered: ‎05-02-2020

 

This is unacceptable. we pay for the 4g internet service but the performance is very slow, and it happens for many days until today.

 

digi please solve the problem.

 

digispeedtest20200328_01_0200PM.png

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Re: Internet very slow

Support
Posts: 1,759
Registered: ‎01-12-2016

We regret to inform you that unusual high usage has caused Internet slowness at your location, ericeric. As it takes time to resolve this, we seek your patience and kind understanding on the matter. TQ.

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Re: Internet very slow

Member
Posts: 11
Registered: ‎05-02-2020

 

Today also has the same problem. When the connection will be recovered?

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Re: Internet very slow

Member
Posts: 11
Registered: ‎05-02-2020

 

I think I found the problem, I disable the auto renew but my internet service get unsubscribe. Can digi pls recover my internet service?

 

Pls refer to this: https://community.digi.com.my/t5/Prepaid/disable-auto-renew-but-the-internet-service-get-unsubscribe...

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Re: Internet very slow

Member
Posts: 5
Registered: ‎30-03-2020

Hi , do bare in mind , by saying a sorry doesnt mean that we as a consumer can forget this problem. What about next time you can do a little rebate for those who facing the  slow internet issues.

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Re: Internet very slow

Member
Posts: 2
Registered: ‎26-05-2020
digi line is very slow,cannot play game at all.I need to **bleep** u digi,cibai