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Internet package had been ignore after talktime extend

Member
Posts: 1
Registered: ‎12-09-2018
I'm subscribed internet package rm 4 per week.
i extend talktime today and after found out that my balance had been deduct rm8 due to data used.
after that i received a message from digi told me my internet package had been cancel because of low balance
i'm already subscribed the weekly package, why deduct rm8 from me?
u can found out the detail at the attachment

Please give me an answer, thank you
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Re: Internet package had been ignore after talktime extend

Support
Posts: 4,010
Registered: ‎01-05-2015

Squaresun92, kindly PM us your phone number, phone model & screenshot of the error <here> for further clarification, please. TQ.

 

 

I'm subscribed internet package rm 4 per week.
i extend talktime today and after found out that my balance had been deduct rm8 due to data used.
after that i received a message from digi told me my internet package had been cancel because of low balance
i'm already subscribed the weekly package, why deduct rm8 from me?
u can found out the detail at the attachment

Please give me an answer, thank you
Have a pleasant day!

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