18-10-2016 09:54 AM
I have this problem, i dont know if you all have it too or not.
Why did Digi still deduct the balance in the prepaid when the balance is not enough for the internet monthly subscribtion?
And when the balance is top up , Digi will deduct the exact amount for the subscribtion?
For example; let say if the earlier balance is RM25, and Internet Monthly subscribtion is RM30, first Digi will deduct the RM25 and sent a message told that the amount is not enough. Then when the balance top up, let say top up RM50, Digi still deduct exact amount of subscribtion RM30. Why Digi did'nt just deduct the balance that they have deducted earlier before the top up?