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How to terminate prepaid line, I already walk in to Digi Center, but unable to termiate for me

Member
Posts: 1
Registered: ‎23-11-2020

Hi, hope someone can help me.

I found unknown number in my Digi Apps, I go Digi Center ask them to terminate for me, but they tell me they cant do so.

why they cannot just barred the number or remove the number under my IC. 

 

At that time, the phone number is under expired status, but  from time to time, without my notice (as i dont always check the Digi Apps), the exipred date will be extended.

 

Thank you.

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Re: How to terminate prepaid line, I already walk in to Digi Center, but unable to termiate for me

Community Manager
Posts: 8,792
Registered: ‎20-04-2015

Prepaid number cannot be terminated. It is usually terminated by inactivity beyond grace period.

If you are technically the rightful owner of the number, you can do a SIM replacement for RM10 (unfortunately there is a cost to you). Then you can hold on to the SIM until it gets terminated or you can use the number.


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